Ticket help centre

Choose Safari when wildlife is your priority, or VinWonders when rides and a theme park are your priority. Both are in the north of the island. For a slower day or a group with young children, start with one main attraction instead of automatically choosing a combo.

To combine them, select the combined-day pace in the advisor and check whether the ticket allows the same day or several days. Ride restrictions and child ticket categories follow supplier rules; entering a child count does not confirm that each child meets the height requirements.

Hon Thom cable car fits an interest in island views; Kiss of the Sea fits an interest in performances. These are south-island choices. Check the direction of travel, park access, meal or show explicitly listed on each ticket.

Do not assume cable car admission includes a show, or show admission includes the cable car. If combining north and south in one day, allow for travel and confirm operating schedules before booking; the advisor cannot guarantee that your schedule will work.

Choose a meal package when the restaurant, meal type and serving conditions fit your group’s plans. A buffet, set menu and meal-only ticket are different entitlements; similar package names do not make them interchangeable.

Compare the same date and guest counts. Look at the group ticket subtotal rather than only the adult price, and check meal rules for children and seniors. If a guest category has no published price, request a complete quote instead of treating the missing amount as free.

Hot Safari is an additional guided service that requires separate Safari admission. Only confirm that you already hold admission if it covers the selected date and guests. Check this again whenever the date or group changes.

Confirm the session, language and service scope before booking. Do not buy another admission combo just because its name includes Safari; check for overlap with the ticket you already hold.

Prefer one main experience for a relaxed day. For more stops, check each ticket’s entry counts and validity, then add choices to your plan by date. A multi-day package does not automatically mean unlimited entry to every attraction.

The planner flags overlapping entitlements, busy days and north-to-south travel. It helps you plan but does not confirm remaining capacity, opening times or travel duration. Recheck date-specific prices and booking eligibility before paying.

Child and senior categories depend on supplier age and height rules. Confirm eligibility before paying; a published rate alone does not confirm eligibility.

Rate not published — request a quote

After any required booking confirmation and verified payment, our team checks the details and issues your electronic tickets. Payment confirmation is not an admission voucher.

Changes and refunds depend on the ticket’s supplier terms and issue status. Ask before paying if your plans may change; no refund is promised until confirmed.

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