Ticket-specific rules apply
Attraction tickets are dated digital services, not ordinary physical goods. Change and refund eligibility is determined by the selected product, supplier policy, voucher status and request time. The product or confirmed voucher terms take priority over this general explanation.
Requesting a visit-date change
Contact us before the original visit date and before the voucher is used. State the PQT reference, current date and requested date. A change is not confirmed until accepted in writing; price differences and supplier fees may apply.
Customer cancellation
Submit the request as early as possible. We will check the applicable supplier rule. Dated shows, limited sessions, promotional products and issued vouchers may be non-refundable. We will not promise a refund until eligibility is confirmed.
Operator cancellation or material change
If the operator cancels the booked activity or makes a material change, we will communicate the available operator remedy, which may be a reschedule, replacement product, credit or refund. The remedy depends on the operator decision and applicable contract.
Weather and operational disruption
Rain alone does not automatically create refund eligibility. Outdoor rides and shows may pause, resume, relocate or be cancelled by the operator. Follow the operator notice and contact us before leaving the venue or making alternative arrangements.
No-show, late arrival and denied admission
Missing the check-in window, arriving after a final admission time, using incorrect visitor categories or failing to bring required documents may result in denied admission without refund. Contact same-day support immediately if delay is unavoidable.
Dated shows, combinations and confirmation-first products
- Dated and limited-session shows may become non-changeable once confirmed.
- A combination is assessed as one product unless its voucher explicitly separates components.
- Unused components of a partially used combo are normally not independently refundable.
- A confirmation-first request can be withdrawn before availability is accepted and payment is requested.
- After supplier confirmation or voucher issue, the stated product-specific conditions apply.
Eligible refund process and timeframe
After written eligibility confirmation, we aim to initiate the refund within five business days. Bank processing may require a further five to ten business days. Refunds normally return to the verified payer or another traceable method agreed in writing; bank and currency costs may not be recoverable.