Electronic delivery
Tickets are delivered electronically to the email and/or preferred messaging channel recorded on the order. No physical delivery is included unless expressly arranged in writing.
Delivery timeframe
Direct-booking tickets are prepared after payment and order verification. Confirmation-first products are delivered after supplier availability is accepted and payment is confirmed. The expected delivery window is communicated with the order; urgent same-day orders require direct support confirmation.
Information required
- Customer name and working contact details.
- Attraction, product and visit date.
- Correct adult, child and senior quantities.
- Age, height or identification details only where required for a ticket category.
- Hotel or local contact information when operationally useful.
Check the voucher immediately
Verify the attraction, product, date, quantities, names and check-in instruction as soon as the voucher arrives. Report an error before the visit. Do not edit, crop or obscure the QR code.
Using the QR voucher
Open the original voucher on a charged phone, increase screen brightness and present it at the gate or counter stated in the instructions. Bring the identification or proof required for discounted categories. Screenshots may be accepted by some operators but the original file or link is safer.
Voucher not received
Check spam, junk and the selected messaging channel, then contact +84 363 615 739 with the customer name and PQT reference. Do not create and pay for a duplicate order unless support instructs you to do so.
Child, senior and other category verification
Eligibility follows the operator rule printed with the ticket and may use age, height, nationality or identification. If a visitor does not qualify, the operator may require an upgrade or refuse admission. Provide accurate details before issue.
Lost, duplicated, shared or previously used vouchers
Contact support immediately if access to the voucher is lost. A QR code may allow one redemption only. Do not publish or share it. We cannot guarantee replacement or refund where a voucher was used by someone who obtained it from the customer.