Talk to our local team
Choose the channel that is most convenient. For an existing order, include the customer name and PQT payment or order reference so we can locate it quickly.
- Telephone: +84 363 615 739
- Instant chat: WhatsApp, Telegram, Messenger, WeChat or Zalo
- Email: tickets@phuquoctimes.com
Office
66G Tran Hung Dao Street, Quarter 1, Phu Quoc, An Giang 920000, Vietnam
Customer-service hours
Our published support hours are 7:00 AM–11:00 PM daily. Attraction operators have their own operating hours.
Expected response time
We aim to acknowledge ordinary enquiries within 24 hours. Booking requests for near-term visits are prioritised, but response time may be longer during public holidays, severe weather or unusually high demand.
Visiting today or already at the attraction?
Call or send a Zalo message to +84 363 615 739. Start the message with “TODAY” and include the visitor name, attraction, visit date, PQT reference and a short description. We will prioritise the case during service hours but cannot override an operator’s admission decision.
What not to send
Never send banking passwords, card PINs, one-time passwords or full identity documents through chat. We may request only the minimum information needed to check a ticket category or resolve an order.